UberEats: Initially the Uber drivers sent would either be in a car or a motorbike, where the former would often find it difficult to find parking. Drivers never have a problem finding the location of the restaurant. (9)ĭeliveroo: Vast majority of drivers come on time and are polite. A short ‘review of changes’ occurs and typically the changes are implemented the next day. This is useful as it is instantaneous and at the expediency of the restaurants. The changing of actual items is done via a ‘dashboard’ where menu edits are manually conducted by the restaurants themselves. UberEats: Menu changes go through the tablet and are edited in a similar way to the Deliveroo tablet. The changing of actual items on the menu, such as removing or adding items and price changes, are done via the representative. One simply clicks the item in concern and options of unavailable either ‘today’ or ‘indefinitely’ are presented. (4)ĭeliveroo: Menu changes, in terms of daily availability, go through the tablet provided. The representative was inexperienced and rushed the set up. On the day of the launch a representative from Uber failed to call at the allotted time and after chasing this up a call was finally received. ![]() After receiving a short call, the contract was signed and another call was organised with a representative. UberEats: Sent numerous emails and never received a reply, ended up reaching out through another restaurant partner. Extremely helpful and always prompt in their replies to emails or calls. ![]() The representative remained as the contact for all issues. ![]() After about two weeks things were setup and running. A representative came to the shop and explained everything in person. Following this a contact was used and a subsequent meeting was set up. Ratings are out of 10, where 10 is excellent and 0 is extremely poor.ĭeliveroo: Sent a number of emails and failed to get a response. This is purely an expression of the personal experience and reflections over the time period since introducing these platforms to a takeaway restaurant. This short article will compare the delivery services of Deliveroo and UberEats as experienced from the perspective of a business owner.
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